First, please fill out the required information using the inquiry form. We will contact you at the email address you provided in the form within 1-2 business days to discuss the details of your request.  

 Generally, we accept reservations 14 days prior to departure for simple day tours. For package tour, we need at least 1 month. And for peak season, we recommend to book it months before departure. 

We can create itineraries based on your requests and budget. We offer customized itineraries that include hotels, trains, buses, guides, and restaurants, tailored to your budget and preferences.   

We can cater tours from 1 pax and above. There is also no maximum count for the tour. We can provide pricing tier so you can adjust pricing on your end depending on your target pax count. 

Yes, it’s possible. Please contact us via Inquiry Form, Order Form or email.  

Yes, it’s possible for you to rent a wifi online. Please visit here and reserve the Ninja wifi.  

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 No, guests are free to bring as much luggage as they can.  But we initially ask travel agents for the allowed luggage for their trip so we can adjust accordingly the size of the transportation needed by the group/guests to have a comfortable trip from the airport to the hotel. 

Driver/Guide will try his/her best to fit the luggage into the transportation.  However, please set the expectation of the guests that if they bring more, their trip might be uncomfortable since driver may need to put the luggage under their seat.   In the worst case, they may need to rent another taxi to fit the group plus the luggage, which will be on pax account. 

Rates reflected are excluding guide assistant. Please contact us if you want to add guide assistant during your guests’ travel.   

Yes, you can but it will depend on availability. You can change ticket BEFORE entering ticket gate and choose the earlier schedule with availability.  

We provide information and general direction as to how guests can find their designated platform. Please always refer to final confirmation for the details. 

No, it will be randomly assigned upon reservation. Most of the times, seats are besides each other so no need to worry if travelling with kids or with larger number of pax.  

Depending on availability, guests can travel in a non-reserved seat on a later train that leaves on the same day and runs through the same boarding sections as the train. However, during busy season or time, all seats are reserved, and guests cannot ride on a later time. 

This is okay as long as child does not occupy other seats. However, this may be uncomfortable for long ride.

We set $20/pax for lunch and $26/pax for dinner.  

Yes, you can. We will require additional service fee for arranging exact requested menu daily.  

 Yes, they are. We always ask for any food allergies or restrictions due to diet or religion prior to reservation and cater any additional information along the way. However, if tour is within less than a month and drastic changes were requested resulting to a need to change restaurant, cancellation fee will apply on top of the total package tour. 

Breakfast: Usually buffet and depends on hotel menu  includes mix of continental and English menu.  

Lunch : bento meal (rice, local main dish, local side dishes, tea/drink) . Nearby tourist spot to visit on the tour day. Usually consists of fried vegetables and chicken/grilled fish.

Dinner: usually course meal (rice, main dish, side dish, salad, soup, tea/drink)  if with availability, eat-all-you-can shabu-shabu/yakiniku.

This depends on hotel safety regulations. Most hotels do not allow takeout food due to their restaurant operation’s schedule. We highly recommend guests to buy their own at a nearby convenience store or at the airport. Please advise us immediately for flight details.  

Since this is already reserved, this will be non-refundable already and considered cancelled tour. Guide will ask for additional fee from guests on the day for the cancellation fee if restaurant requires.  

There is a fixed schedule and guests are only allowed within the set schedule. 

Please make the payment via bank transfer. Credit cards cannot be used. 

30-50% down payment is required to block the rooms 2 weeks after the tour booking. The remaining balance should be fully paid at least 31 days before the tour.  However, this may vary depending on the departure date and the product, so please contact the reservation staff for details.   

You can cancel your reservation by sending us an email. Please refer to the invoice for the cancellation policy. Cancellation fee should be applied depending on the day of cancellation/changes according to our cancellation policy if cancellation/changes (including a decrease in the number of participants, departure dates etc.) are made. 

For refund, it will be refunded to your choice of bank account and bank charges may apply. Please be guided that it may take from 2 weeks to 1 month because we also have to follow our accounting process.